Service Outage Resolved: Compensation Announcement
Dear PixAI Users,
We sincerely apologize for the inconvenience caused by the recent technical issues.
The problem was due to an automatic upgrade of our Elasticsearch (ES) service that occurred without our notice. This affected not only our mobile platform but also other services relying on ES, such as the task history on the profile page of our web platform.
We are pleased to inform you that these issues have now been resolved.
Please note that tasks submitted during the outage might not be visible due to data inconsistencies. We apologize for this inconvenience and assure you that this issue will be resolved by next Monday.
As compensation for those affected, we are adding 50,000 credits for all users who were active from Friday, July 26th, to Saturday, July 27th, GMT+8 time. The credits will be distributed by the end of next Monday.
Thank you for your patience and continued support.🫶
We sincerely apologize for the inconvenience caused by the recent technical issues.
The problem was due to an automatic upgrade of our Elasticsearch (ES) service that occurred without our notice. This affected not only our mobile platform but also other services relying on ES, such as the task history on the profile page of our web platform.
We are pleased to inform you that these issues have now been resolved.
Please note that tasks submitted during the outage might not be visible due to data inconsistencies. We apologize for this inconvenience and assure you that this issue will be resolved by next Monday.
As compensation for those affected, we are adding 50,000 credits for all users who were active from Friday, July 26th, to Saturday, July 27th, GMT+8 time. The credits will be distributed by the end of next Monday.
Thank you for your patience and continued support.🫶
Updated on: 26/03/2025
Thank you!